MIAMI COUNTY — Hospice of Miami County was recognized for high quality care at the recent conference of the National Hospice and Palliative Care Organization. The local not-for-profit community hospice was among those cited as achieving “elite” status in the prestigious Hospice Honors program of HEALTHCAREfirst and Deyta Analytics, recognizing hospices providing the highest level of quality as measured from the caregiver’s point of view.
HEALTHCAREfirst, is a leading provider of Web-based home health and hospice software and Deyta Analytics is a customer satisfaction measurement tool.
“Hospice Honors is a landmark compilation of hospices that provide the best patient and caregiver experiences,” said Bobby Robertson, president and CEO of HEALTHCAREfirst. “Our goal is to recognize top performing hospices for their hard work and dedication.”
Award recipients were identified by evaluating hospices’ performance on a set of 24 quality indicator measures included in the Hospice CAHPS survey for the timeframe of April through September 2015. Individual hospice scores were aggregated from all surveys and were compared on a question-by-question basis to a national performance score from all partnering hospices in the Deyta Analytics’ Hospice CAHPS database.
There were 293 hospices nationally included in the Hospice Honors recognition. Only 11 of those were located in Ohio, and Hospice of Miami County is one of only two hospices in the state to achieve the highest standards and be honored at “elite” status.
“This national recognition honors the outstanding work of our dedicated staff,” says Ohio’s Hospice of Miami County Executive Director Heather Bolton. “Their compassion and clinical expertise assure our patients receive superior care and superior services.”
Hospice of Miami County is currently serving an average of about 100 patients per day across Miami, Shelby, Darke, Champaign and Montgomery counties.